Refund Policy
GetTempNumber — operated by BrightNova Business LLC
Last updated: August 19, 2026
1. Introduction
1.1 This Refund Policy explains when refunds are issued for purchases made through GetTempNumber, the product and website operated by BrightNova Business LLC at https://gettempnumber.com.
1.2 The Service provides access to virtual and temporary phone numbers and related digital communication products. Some services are supplied or supported by third-party telecommunications providers. Where that is the case, the Company acts as an intermediary facilitating Your access to those services.
1.3 Payment may be made using any method offered at checkout, which may include payment cards and cryptocurrency. All prices and refunds are denominated in the currency of the transaction.
1.4 This Refund Policy forms part of, and should be read together with, the Terms of Use. Section 20 explains what happens if the two documents conflict.
2. Definitions
2.1 In this Refund Policy:
Company (also "We," "Us," and "Our") means BrightNova Business LLC, 955 Clarmont Ave, Bensalem, PA 19020-5704, United States, Entity Number: 0015437967.
Consumer means an individual acting wholly or mainly outside that individual's trade, business, craft, or profession.
Digital Goods means virtual phone numbers, temporary phone numbers, number rentals, SMS-receiving services, and other digital products or services offered through the Service.
GetTempNumber means the product and website owned and operated by the Company at https://gettempnumber.com.
Privacy Policy means the privacy policy published at https://gettempnumber.com/privacy-policy.
Service means the Website and all services, functionality, and Digital Goods made available through it.
Terms of Use means the terms of use published at https://gettempnumber.com/terms.
Website means https://gettempnumber.com.
You means the individual accessing or using the Service, or the business or other legal entity on behalf of which such individual accesses or uses the Service.
2.2 Headings are for convenience only and do not affect interpretation. "Including" and "for example" are not words of limitation. Words in the singular include the plural and vice versa, so a reference to a Digital Good is a reference to one of the Digital Goods.
3. When a Digital Good Is Treated as Used
3.1 A Digital Good is treated as used from the earlier of:
- (a) the moment the number receives its first SMS message or other supported communication; or
- (b) the moment the rental period for the number or service begins.
3.2 Assigning a Digital Good to Your account, reserving it, displaying it to You, or otherwise making it available for use does not, by itself, make it used.
3.3 This definition governs the whole of this Refund Policy. Where a section refers to a Digital Good that has or has not been used, it means used as defined in section 3.1.
4. Refunds for Digital Goods That Have Not Been Used
4.1 If You purchase a Digital Good and it has not been used, You may request a refund within the period set out in section 10.
4.2 We review each request individually and determine eligibility on the circumstances of that request.
5. Refunds for Digital Goods That Have Been Used
5.1 Once a Digital Good has been used, the purchase is final and non-refundable, except:
- (a) where section 6 (technical issues) applies; or
- (b) where sections 15, 16, or 17 (statutory rights) provide otherwise.
5.2 A used Digital Good will not qualify for a refund solely because:
- (a) a specific third-party website, application, platform, or sender does not send a message to the number;
- (b) a particular SMS message or communication is not received;
- (c) the number is not compatible with a specific third-party service;
- (d) a third-party service refuses or restricts the use of virtual, VoIP, temporary, or online phone numbers;
- (e) You change Your mind; or
- (f) You purchased the wrong country, number type, rental period, or service.
5.3 Compatibility with third-party platforms is outside Our direct control unless We expressly state otherwise. A functioning number is not defective solely because it cannot receive messages from a particular third-party platform, virtual number, automated sender, short code, or other restricted source.
6. Technical Issues
6.1 A refund may be issued where a Digital Good cannot be provided or used because of a verified technical issue attributable to Us or Our service providers.
6.2 Before issuing a refund, We may first attempt to resolve the issue, replace the affected number, or provide an equivalent service. Where We do so within a reasonable time and the replacement works as described, a refund may not be due.
6.3 A refund may be declined where the issue is caused by:
- (a) Your device, browser, network, or internet connection;
- (b) incorrect information entered by You;
- (c) restrictions imposed by a third-party website, application, carrier, or platform;
- (d) unsupported use of the Service; or
- (e) misuse, abuse, or violation of the Terms of Use.
7. Discounts and Promotions
7.1 Refunds for purchases made using promotional discounts, coupon codes, loyalty discounts, bundled pricing, or other reduced-price offers are calculated on the amount actually paid.
7.2 A coupon or promotional code already applied to a completed transaction has no cash value and is not itself refundable.
7.3 Where a refundable portion of a discounted purchase exists, the refund will not exceed the amount actually paid for the unused and eligible portion of the Digital Goods.
7.4 Discounts, bonuses, promotional credits, and complimentary services are not redeemable for cash.
8. Bundles and Packages
8.1 Where multiple numbers, rental periods, credits, or other Digital Goods are purchased together as a bundle or package, all components of the transaction are considered when determining refund eligibility.
8.2 Where a component of the bundle has been used or consumed, the refundable amount is reduced by the value attributable to that component. Where the used component cannot reasonably be separated from the rest of the bundle, the transaction may be non-refundable in full.
9. Automatic Renewal
9.1 Some rentals renew automatically where the auto-renewal setting is enabled for that rental in Your account.
9.2 Where auto-renewal is enabled, We charge the payment method on file at the start of each renewal period, at the price then in force, until auto-renewal is disabled.
9.3 You may disable auto-renewal at any time in Your account settings. Disabling it takes effect from the next renewal date; the rental period already paid for continues until it expires.
9.4 Where required by applicable law, We will give You advance notice before a renewal charge is taken, and information about how to cancel.
9.5 A renewal period is treated as used under section 3.1(b) once it begins. A renewal charge is therefore final once the renewed period starts, subject to section 6 (technical issues) and section 9.7.
9.6 Where a renewal charge is refunded, access to the renewed period ends on the date the refund is approved.
9.7 This section does not affect any statutory right to cancel a renewed contract under sections 15 to 17.
10. Time Limit for Requests
10.1 Refund requests under this policy must be submitted within 14 days of purchase, except that a request relating to a technical issue under section 6 must be submitted within 14 days of the day the issue arises.
10.2 To qualify, the Digital Good must not have been used, unless the request relates to a verified technical issue under section 6 or a statutory right under sections 15 to 17 applies.
10.3 Submitting a request within 14 days does not by itself guarantee approval.
10.4 The time limits in this section do not apply to, and do not shorten, any statutory cancellation or withdrawal period.
11. How to Request a Refund
11.1 To request a refund, contact GetTempNumber customer support using the contact method published at https://gettempnumber.com/contact.
11.2 To allow Us to review the request, You may be asked to provide:
- (a) the email address associated with Your account or purchase;
- (b) order or transaction details;
- (c) the relevant phone number or service purchased;
- (d) the date of purchase;
- (e) a description of the issue; and
- (f) any additional information reasonably required to verify the transaction and determine eligibility.
11.3 Failure to provide sufficient information may delay Our review of Your request or prevent Us from processing it.
11.4 Information You provide in connection with a refund request is handled in accordance with the Privacy Policy.
12. How We Review Requests
12.1 We review refund requests without undue delay after receiving all information reasonably required under section 11.2, and notify You of the outcome. Where a request is declined, We tell You the reason.
12.2 We may verify whether a Digital Good has been used, consumed, replaced, or otherwise delivered before approving a refund, including by reviewing technical records relevant to the transaction.
12.3 Where We decline a request and You disagree with the outcome, You may ask Us to review the decision by replying to Our notification. Sections 15.7 and 19.4 set out further options.
13. How Refunds Are Paid
13.1 Approved refunds are returned through the same payment method or payment processor used for the original purchase, where technically possible.
13.2 Where You paid using cryptocurrency, the refund is returned to the wallet address used for the original payment, or to another address You provide and We can verify. The refund is calculated on the value of the purchase at the time it was made, and converted into cryptocurrency at the exchange rate applying at the time the refund is issued. You therefore bear the effect of any change in exchange rate between purchase and refund, and the quantity of cryptocurrency returned may be more or less than the quantity originally paid.
13.3 Depending on the payment method, processor, banking institution, or blockchain network involved, alternative refund procedures may apply.
13.4 We are not responsible for delays caused by banks, card issuers, payment processors, cryptocurrency networks, or other third parties.
13.5 Payment-processing fees and blockchain network (gas) fees incurred in issuing a refund are deducted from the amount refunded. We will tell You about the deduction before the refund is issued where reasonably practicable.
13.6 Section 13.5 does not apply where You exercise a statutory right of withdrawal or cancellation under sections 15 to 17, or where a refund is due because of a technical issue under section 6. In those cases We reimburse the full amount paid without deduction. Where payment was made in cryptocurrency, the amount reimbursed is the full value of the purchase, determined and converted in accordance with section 13.2.
14. Processing Time
14.1 Once approved, We initiate reimbursement as soon as reasonably practicable, and generally within 1 to 7 business days.
14.2 It may take up to 30 calendar days for the amount to appear, depending on the payment method, financial institution, payment processor, or other circumstances outside Our control.
14.3 Where a statutory right under sections 15 to 17 applies, the statutory reimbursement deadline applies instead of this section where it is shorter.
15. Consumers in the European Economic Area
15.1 This section applies to Consumers resident in the EEA and is additional to the rest of this policy.
15.2 Right of withdrawal. You generally have 14 days from conclusion of the contract to withdraw from a distance contract without giving a reason, under the Consumer Rights Directive (2011/83/EU).
15.3 When the right is lost. For digital content not supplied on a tangible medium, the right of withdrawal is lost once performance has begun, provided that You gave prior express consent to performance beginning within the withdrawal period, acknowledged that You would lose the right of withdrawal, and We provided confirmation of the contract on a durable medium. For services, the equivalent applies once the service has been fully performed on the same conditions.
15.4 Withdrawal function. Where a right of withdrawal exists, You may exercise it using the withdrawal function available on the Website, or by any other clear statement to Us. We will acknowledge receipt on a durable medium.
15.5 Reimbursement. Where You validly withdraw, We will reimburse all payments received without undue delay and no later than 14 days from the day We are informed of Your decision, using the same means of payment You used, unless You expressly agree otherwise, and without charging You a fee for the reimbursement.
15.6 Statutory rights. Nothing in this policy affects Your rights under EU or national consumer law, including rights relating to digital content and services that are not supplied as described or are not of the required quality.
15.7 Dispute resolution. The European Commission's Online Dispute Resolution platform closed on 20 July 2025 and is no longer available. Please contact Us first using the details in section 23. We are not obliged to use, and do not commit to using, an alternative dispute resolution entity. You may also be able to contact a consumer body in Your country of residence.
16. Consumers in the United Kingdom
16.1 This section applies to Consumers resident in the UK and is additional to the rest of this policy.
16.2 Cancellation. You generally have 14 days from conclusion of the contract to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As with section 15.3, that right is lost for digital content once supply has begun with Your express consent and acknowledgment, and for services once fully performed on the same conditions.
16.3 Quality rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. Where it is not, You may be entitled to a repair, replacement, price reduction, or refund. These rights are in addition to anything in this policy and cannot be excluded.
16.4 Reimbursement. Where You validly cancel, We will reimburse You without undue delay and no later than 14 days from the day We are informed of Your decision.
17. Consumers Elsewhere
17.1 Consumer protection laws differ by country. Where the law of Your country of residence gives You rights that cannot be excluded or limited by contract, those rights apply in addition to this policy, and nothing in this policy limits or excludes them.
17.2 Where any provision of this policy conflicts with a mandatory consumer right applicable to You, that mandatory right prevails to the extent of the conflict, and the remainder of this policy continues to apply.
18. Abuse, Fraud, and Verification
18.1 We may refuse a refund where We reasonably believe the request involves:
- (a) fraud or attempted fraud;
- (b) abuse of the refund process;
- (c) repeated purchasing and refunding of Digital Goods;
- (d) misuse of virtual or temporary phone numbers;
- (e) violation of the Terms of Use;
- (f) attempts to obtain services without payment; or
- (g) chargeback abuse or other improper payment activity.
18.2 We may withhold a refund pending identity or payment verification where We are required to carry out such checks under applicable law, or where We reasonably suspect the transaction is connected to fraud, money laundering, or sanctions evasion.
18.3 We will not issue a refund to a person, wallet, or account where doing so would breach applicable sanctions or anti-money-laundering law.
19. Chargebacks and Payment Disputes
19.1 If You experience an issue with a purchase, We encourage You to contact Us before initiating a chargeback or payment dispute, so that We have an opportunity to investigate and resolve it.
19.2 Initiating a chargeback does not by itself establish eligibility for a refund under this policy.
19.3 Fraudulent or abusive chargebacks may result in restriction or suspension of access to the Service.
19.4 This section does not affect Your right to raise a dispute with Your payment provider.
20. Relationship to Other Terms
20.1 This Refund Policy and the Terms of Use form part of the same agreement between You and the Company.
20.2 Where this Refund Policy conflicts with the Terms of Use on a refund matter, this Refund Policy prevails.
21. Changes to This Policy
21.1 We may update this Refund Policy to reflect changes to Our services, payment methods, operational practices, or applicable legal requirements.
21.2 The version of this Refund Policy in force at the time of Your purchase governs that purchase. Changes do not apply retroactively to purchases already made.
21.3 Updated versions are published on the Website with a new version number and effective date.
22. General
22.1 Severability. If any provision of this policy is held to be invalid or unenforceable, the remaining provisions continue in full force.
22.2 No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
22.3 Language. This policy is published in English. Where We provide a translation, the English version prevails in the event of a discrepancy.
23. Contact Us
23.1 For questions about this Refund Policy, or to submit a refund request, contact Us through the support channels published at https://gettempnumber.com/contact.
23.2 Postal address:
BrightNova Business LLC 955 Clarmont Ave Bensalem, PA 19020-5704 United States Entity Number: 0015437967